Terms Of Business

Minimum Order Quantities

We do not operate a minimum spend, however we do ask that you stick to the pack sizes as described in the price list.

Availability

All orders are subject to availability. Do contact us prior to placing an order and we can advise you on stock levels.

Pricing

The price list details all our products. The price is listed per unit, not per pack size. These prices do not include VAT. We reserve the right to adjust these prices. We ask that retailers stick to our Recommended Retail Prices.

Ordering

Orders can be placed by either emailing your Account Manager, or through this website. One of Account Managers will review your order and will send you a Sales Confirmation; please check that all the information is correct on the SO, including delivery address and details. You will need to respond confirming the Sales Order and details before your order can be submitted to the warehouse. Please inform us of any delivery or packing requirements that you have.

Shipping

On ordering please advise us of your delivery address and whether you have any special delivery requirements. Please review the Delivery information for more details.

Damages & Discrepancies

Please check your purchases on receipt, as you must report any discrepancies or problems within 48 hours of delivery. Claims for damage within transit require you to keep all packaging for inspection. Any issues reported from 48 hours from delivery are at the discretion of Atlantic Folk Limited.

Returns

If you wish to return any damaged items, you must do so within 15 days of delivery. Goods must be returned within its original packaging and delivery notes and via recorded delivery. The client is responsible for all postage costs. Refunds will be processed within 15 working days. Goods must be returned in fully re-saleable condition, and we regret that where a product has been used or tampered with, no refund will be possible. Bespoke items cannot be returned.

Invoicing & Payment

If you are a new client then we ask that you pay your first invoice pro forma. Following this if you meet our credit profile we can offer you 30 days payment terms from the delivery date. We do not offer any extensions on this. Payment terms reset to pro forma if an account has been dormant for 12 months or more.

We reserve the right to add a rate of interest to invoices that fail to be paid within the 30 day period.

3rd Party Websites and Marketplaces

We do not allow for retailers to advertise and sell our product and brands on any 3rd Party websites or marketplaces such as ebay / Amazon / Notonthehighstreet / etc.